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CSGH

Privacy Protected

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2025

Privacy at a Glance

Secure Data

Your information is encrypted and protected

No Sharing

We never sell your personal data to third parties

Canadian Compliant

Adheres to Canadian privacy laws (PIPEDA)

1. Information We Collect

Personal Information

  • Name and email address (when you create an account)
  • Province/territory of residence
  • Age verification information (to ensure 18+ compliance)
  • Communication preferences

Gaming Information

  • Game preferences and play history
  • Achievement and progress data
  • Session duration and frequency
  • Device and browser information

Technical Information

  • IP address and location data
  • Device type and operating system
  • Browser type and version
  • Website usage analytics
2. How We Use Your Information

Service Provision

  • Provide access to our social casino games
  • Maintain your account and save game progress
  • Customize your gaming experience
  • Provide customer support

Safety & Compliance

  • Verify age and location for legal compliance
  • Monitor for responsible gaming practices
  • Prevent fraud and abuse
  • Ensure platform security

Communication

  • Send important account and service updates
  • Respond to your inquiries and support requests
  • Share new game announcements (with your consent)
  • Provide responsible gaming resources
3. Information Sharing

Our Commitment

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays with us.

Limited Sharing Scenarios

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • With trusted service providers (under strict confidentiality agreements)
  • In case of business merger or acquisition (with notice to users)
4. Data Security

Security Measures

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Access controls and authentication systems
  • Regular security audits and monitoring
  • Employee training on data protection

Important Note

While we implement strong security measures, no system is 100% secure. We continuously work to improve our security practices and will notify you of any significant data breaches as required by Canadian law.

5. Your Rights (Canadian Privacy Laws)

Under PIPEDA, you have the right to:

  • Know what personal information we collect and how it's used
  • Access your personal information
  • Request corrections to inaccurate information
  • Withdraw consent for certain uses of your information
  • File a complaint with the Privacy Commissioner of Canada

How to Exercise Your Rights

Contact us at privacy@canadiansocialgaminghub.com to:

  • Request access to your personal information
  • Update or correct your information
  • Delete your account and associated data
  • Opt out of marketing communications
6. Cookies and Tracking

Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Performance Cookies: Help us understand how you use our site
  • Preference Cookies: Remember your settings and preferences
  • Gaming Cookies: Save your game progress and achievements

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality and your gaming experience.

7. Data Retention

Retention Periods

  • Account Information: Retained while your account is active
  • Game Data: Stored for up to 2 years after account closure
  • Support Communications: Kept for 3 years for quality assurance
  • Legal Compliance Data: Retained as required by Canadian law

Data Deletion

You can request deletion of your personal data at any time. We will delete your information within 30 days, except where retention is required by law.

8. Children's Privacy

Age Restriction

Our service is only available to individuals 18 years of age or older. We do not knowingly collect personal information from minors.

If we become aware that we have collected personal information from someone under 18, we will delete that information immediately. Parents who believe their child has provided us with personal information should contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a prominent notice on our platform

Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

Contact Our Privacy Team

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: privacy@canadiansocialgaminghub.com

Subject Line: Privacy Inquiry

Response Time: We will respond within 30 days as required by Canadian privacy law

Privacy Commissioner of Canada: If you're not satisfied with our response to your privacy concerns, you can file a complaint with the Office of the Privacy Commissioner of Canada. Visit their website at priv.gc.ca for more information.